We guarantee one hundred percent (100%) satisfaction or you can get your money back. If you are unsatisfied with our product, you can request for a no-question-asked refund of the full purchase price of your order within sixty (60) days from the order date.

To request for a refund, you must follow the following procedures: 

1. Please send an email to support@GentleStretching.net, or call 1-888-291-2430 (toll-free in the USA and Canada), or send SMS to 1-888-229-4992.
   
   
2. For Physical Products,
   1. For the Return Address and complete return instructions, please send an email to support@GentleStretching.net to learn where you can send back the product and receive full instructions on how to return the product.
   2. You must send all returned products through a shipping method that uses delivery or signature confirmation.
   3. The returned products must be delivered to and received by us within fifteen (15) business days from the date you requested the refund.
   4. You are responsible for the costs of returning any physical product.
      
      
3. Generally, the refund will be issued within 7 to 14 business days after our Returns Department receives the request or the returned package for physical products.
   
   
4. The refund will be issued only to the same credit card or payment method that was used to order the product.
   
   
5. Only the cost of the product can be refunded. Shipping and handling fees are not refundable.