We guarantee one hundred percent (100%) satisfaction or you can get your money back. If you are unsatisfied with our product, you can request for a no-question-asked refund of the full purchase price of your order within sixty (60) days from the order date.
To request for a refund, you must follow the following procedures:
- Please send an email to support@GentleStretching.net, or call 1-888-291-2430 (toll-free in the USA and Canada), or send SMS to 1-888-229-4992.
- For Physical Products,
- For the Return Address and complete return instructions, please send an email to support@GentleStretching.net to learn where you can send back the product and receive full instructions on how to return the product.
- You must send all returned products through a shipping method that uses delivery or signature confirmation.
- The returned products must be delivered to and received by us within fifteen (15) business days from the date you requested the refund.
- You are responsible for the costs of returning any physical product.
- Generally, the refund will be issued within 7 to 14 business days after our Returns Department receives the request or the returned package for physical products.
- The refund will be issued only to the same credit card or payment method that was used to order the product.
- Only the cost of the product can be refunded. Shipping and handling fees are not refundable.