Terms of Service
Thank you for visiting https://gentlestretching.net/ (“App/Website”). The App/Website is owned and operated by Gentle Stretching (“Company”, “We” or “Us”). The following Terms and Conditions govern your use and purchase of products on our App/Website, and are a legally binding agreement between you and us. By accessing and purchasing products or services from this App, you agree to the following Terms and Conditions.
Please review the Agreement carefully. If you do not agree with the Agreement in its entirety, you are not authorized to use or purchase products from the App/Website in any manner or form whatsoever.
INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES, AND REGULATIONS CHANGE FREQUENTLY. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS WEBSITE AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO ANY NEW OR MODIFIED PROVISION OF THIS AGREEMENT THAT MAY BE POSTED ON THE WEBSITE.
DISCLOSURE: Some of the products on the Gentle Stretching App/Website may be affiliate-based, of which there will be a small commission made from sales of certain items. The content on this site won't ever influence reviews due to the affiliate relationship.
We, the owners and creators of Gentle Stretching, stand by the views and opinions expressed on this Website. If we appear to be experts in a certain topic or product area, it is only because we believe, based on our honest and expert analysis, that those products or services align with our values and goals, and deserve such endorsement. Any claim, statistic, quote or other representation about a product should be verified directly with the manufacturer or provider.
Unless otherwise noted, all reviews on products and services are not compensated. If compensation or conversion rates are involved, they do not influence our opinion of the product or service in any way, including how we rate it or rank it.
THE COMPANY IS NOT A COVERED ENTITY FOR PURPOSES OF THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (“HIPAA”), NOR IS THE INFORMATION PROVIDED BY YOU TO US CONSIDERED PROTECTED HEALTH INFORMATION UNDER HIPAA. AS SUCH, THE ADDITIONAL PRIVACY AND SECURITY PROTECTIONS AFFORDED TO CONSUMERS/PATIENTS UNDER HIPAA ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THE AGREEMENT. However, we take the privacy and security of your personal information seriously and have implemented appropriate measures to protect it.
We may collect certain personal information from you in order to provide our services, such as your name, email address, and other contact information. This information is used solely for the purpose of providing our services to you and is not shared with any third parties, except as required by law or to provide necessary support for our services.
While we are not required to comply with HIPAA, we strive to comply with all applicable laws and regulations related to privacy and security of personal information. We have implemented physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
The information presented on the Gentle Stretching App/Website is provided for informational and educational purposes only and is in no way intended as a substitute for professional medical advice, diagnosis or treatment. The exercises may contain only a portion of information relevant to your circumstances and are simply examples of exercises used as a part of a custom and comprehensive home exercise program designed by a physician or other qualified healthcare provider. You should always seek the advice of a qualified healthcare provider before beginning any exercise or treatment program.
This information and the products provided should only be used in conjunction with the guidance and care of your physician or other qualified healthcare provider. Consult your physician before taking any supplements offered on or through the Website. Always seek the advice of your physician or other qualified healthcare provider if you have any questions regarding your health or medical condition.
Gentle Stretching is not liable for any injuries or damages that may result from the use of our products or services. Use of any treatment or advice found on the App/Website is solely at your own risk. While our products and services may be helpful for some people, there is no guarantee that they will be effective for every individual, and results may vary.
IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CONTACT YOUR DOCTOR OR CALL 911 IMMEDIATELY.
Orders and Billing
In consideration for the products or services you order from the App/Website, you agree to pay for your order on our App/Website. We accept payment via credit card or other electronic payment methods that are available on our site. Payment processing may be handled by a third-party payment processor. By providing your payment information, you authorize us and our payment processor to charge the amounts listed in their respective boxes, including any applicable taxes. Please note that you are responsible for any fees or charges that may be imposed by your bank or payment provider. In the event of a payment dispute, please contact us at support@GentleStretching.net to resolve the issue.
Payments will appear on your credit card statement as: EX4INJURIE* EX4INJURIE KELOWNA BC
It might also appear as:
EX4INJURIES.COM* GSE KELOWNA
EX4INJURIES.COM* GSE +18882912430 BC
If you have questions or require assistance, please email support@GentleStretching.net or call +1 (888) 853-2443 (toll-free in the USA and Canada)
Product Information Disclaimer
The product information provided on the App/Website is intended only for US and Canada residents.
The Gentle Stretching App/Website and its links may contain information about products that are not available in a particular country, territory, or region of the world (including the United States and Canada), but they may be available under different trademarks in different countries.
The products advertised on this App/Website have not been approved or cleared by a government regulatory body. You should not construe anything on the Website as a promotion or solicitation for any product or service, or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States and Canada.
You agree not to do any of the following while using this App/Website:
- Post, publish or transmit any text, graphics or other material that: (i) is false or misleading; (ii) is defamatory; (iii) invades another’s privacy; (iv) is obscene, pornographic, or offensive; (v) promotes bigotry, racism, hatred or harm against any individual or group; (vi) infringes another’s rights, including any intellectual property rights; (vii) violates or encourages others to violate any applicable law or regulation; or (viii) would give rise to civil liability;
- Access, tamper with, or use any non-public areas of the App/Website, our computer systems, or the technical delivery systems of our providers;
- Attempt to probe, scan, or test the vulnerability of any system or network or breach any security or authentication measures;
- Attempt to access or search the App/Website or content with any engine, software, tool, agent, device or mechanism other than software and/or search agents provided by us or other generally available third-party web browsers;
- Send unsolicited email, junk mail, “spam,” promotional or advertising for products or services, or chain letters;
- Forge any TCP/IP packet header or any part of the header information in any electronic communication or posting, or in any way use the App/Website or content to send altered, deceptive or false source-identifying information;
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the App/Website or content;
- Interfere with, or attempt to interfere with, the access of any user, host or network, including without limitation sending a virus, overloading, flooding, spamming, or mail-bombing the App/Website;
- Collect or harvest any personally identifiable information, including account names, email addresses, or other contact information, from the App/Website;
- Post, publish, or transmit any material that infringes on the intellectual property rights of any third party;
- Impersonate or misrepresent your affiliation with any person or entity; or
- Use the App/Website or content in any way that violates any applicable law, statute, ordinance or regulation (including but not limited to those pertaining to consumer protection, unfair competition, anti-discrimination, false advertising or export control).
Consent to Electronic Communications
By using the Gentle Stretching App/Website, you consent to receiving electronic communications from us. These communications may include notices about your account and information related to the App/Website.
You agree that any notices, agreements, disclosures, or other communications we send over electronically will satisfy any legal communication requirements of any jurisdiction, including them being sent in writing.
You are solely responsible for all fees charged by your telecommunications service provider or any other service provider related to your use of the Website or access of any information within our Website, including without limitation fees related to any SMS / text messaging, and data.
You warrant that you are the owner or authorized user of the mobile phone number provided by you. You agree that you will notify us immediately if you are no longer the owner or authorized user of the mobile number.
Third Party Websites
You may not, under any circumstances, establish a link to the Gentle Stretching App/Website, including but not limited to deep linking, without our express written consent.
We are not responsible for the privacy practices or content of any linked third-party website. Any use of third-party websites is at your own risk. Once you click on a link to another site, you are subject to the policies that website has in place. We encourage each user to read the third-party's Privacy Statement first before leaving our App/Website and before providing any personally identifiable information in order to remain as safe as possible when browsing other sites.
Maintenance and Updates
From time to time and without notice, we may update the Gentle Stretching App/Website for many reasons, including but not limited to, (a) to maintain compliance; (b) to fix bugs or problems in previous and present versions; and/or (c) to enhance functionality or features. We make no warranty that such updates will not affect your use of the Website or introduce new but unknown bugs into the App/Website. Furthermore, we shall not be responsible for any negative effects an update has on any code not provided by us. Any cost involved or modifications performed to such code in order to restore its functionality shall be your responsibility.
You agree to indemnify and hold harmless the Company, its parents and subsidiaries, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, (collectively “Indemnified Parties”), from and against any and all claims, expenses (including reasonable attorneys’ fees), damages, suits, costs, demands and/or judgments whatsoever, made by any third-party due to or arising out of: (a) your use of the Website; (b) your breach of the Agreement; and/or (c) your violation of any rights of another individual and/or entity.
You agree to cooperate fully with the Indemnified Parties in the defense of any claim that is the subject of your obligations hereunder. The Indemnified Parties reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without the written consent of the Indemnified Parties.
Copyright and Trademarks
The content in the Gentle Stretching App/Website, including but not limited to text, graphics, images, videos, audio, software, and other materials (collectively “Content”), is the property of Gentle Stretching or our licensors and is protected by copyright under both Canadian and foreign laws. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice with our editorial discretion. All rights not expressly granted herein are reserved to us and our licensors.
Use of Content
We authorize you to view or download a single copy of the material on the Gentle Stretching App/Website solely for your personal, non-commercial use given that you include the following copyright notice: “Copyright 2022, Gentle Stretching. All Rights Reserved” and other copyright and proprietary rights notices which were contained in the Content. Any special rules for the use of certain software and other items provided on the Website may be included elsewhere within the App/Website and are incorporated into these Terms and Conditions by reference.
You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the Content, in whole or in part, without the prior written consent of Gentle Stretching. Any unauthorized use of the Content, trademarks, or any other intellectual property of Gentle Stretching or any third-party is strictly prohibited and may result in civil and/or criminal liability.
If you violate any of these Terms and Conditions, your permission to use the Content is automatically terminated and you must immediately destroy any copies you have made of any portion of the Content.
You hereby grant to our Company the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to our Company through this site (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Our Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations.
Email Marketing: We appreciate our customers and want to keep them informed about special offers and promotions from Gentle Stretching. If you opt-in to receive promotional emails during the ordering process, you will receive up to five emails per day. However, you can unsubscribe from these emails at any time by following the instructions in the email or by clicking the "unsubscribe" link at the bottom of the email. We will only use your email address for the purpose of sending you these promotional emails and will not sell or share your email address with third parties without your consent. As required by the CAN-SPAM Act of 2003 and other applicable laws regarding email marketing, we will always make reasonable efforts to comply with such laws and regulations.
Please note that while our intention is not to send five promotional emails per day, we have updated this policy to reflect the maximum number of emails per day that you may receive if you opt-in for our promotional emails. Our email marketing campaigns are designed to keep you informed about our latest products and services, and we always strive to make them transparent, fair, and compliant with all applicable laws and regulations.
SMS Marketing: We value our customers and aim to provide the best possible service. As part of our commitment to keeping you informed about our latest products and services, we may send promotional text messages to customers who have opted in during their order process. We respect your privacy and understand the importance of consent, which is why we will only send promotional messages to customers who have expressly given their consent. Such promotional messages will not exceed 5 SMS messages per week.
To ensure that our customers receive the best possible service, we may also send SMS messages to provide after-sales support. These messages may include order updates, delivery notifications, and other important information related to your purchase. By opting in to receive these messages, you consent to the use of your phone number for this purpose.
Please note that customers may receive up to 5 follow-up text messages within a span of 14 days, depending on the number of products purchased. If you wish to opt-out of receiving promotional text messages, you may simply reply "STOP" to the message or contact us directly.
We take compliance with applicable laws and regulations very seriously, including the Telephone Consumer Protection Act (TCPA) and other applicable laws regarding text message marketing. Our marketing practices are designed to be transparent, fair, and compliant, and we make every effort to ensure that our SMS marketing campaigns comply with all legal requirements. If you have any questions or concerns about our SMS marketing practices, please do not hesitate to contact us.
Disclaimer of Warranties
You acknowledge and agree to use the Gentle Stretching App/Website, its content, and services at your own risk. When using the App/Website, information will be transmitted over a medium which is beyond the control and jurisdiction of Gentle Stretching and its suppliers.
Accordingly, Gentle Stretching assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the App/Website.
The Gentle Stretching App/Website and the content are provided on an “as is” basis.
TO THE FULLEST EXTENT PERMITTED BY LAW, GENTLE STRETCHING, ITS LICENSORS, AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.
Specifically, Gentle Stretching, its licensors and its suppliers make no representations or warranties about the following:
- The accuracy, reliability, completeness or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the App/Website.
In no event shall we, our licensors, our suppliers, or any third parties mentioned on the Gentle Stretching App/Website be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the App/Website or the Content whether based on warranty, contract, tort or any other legal theory, and whether or not we are advised of the possibility of such damages. We are not liable for any personal injury, including death, caused by your use or misuse of the App/Website or Content. Any claims arising in connection with your use of the Website or any Content must be brought within one (1) year of the date of the event giving rise to how such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.
The Gentle Stretching App/Website and products offered are available only to individuals who are at least eighteen (18) years of age or have attained the age of majority in the jurisdiction where you access this Website and can enter into legally binding contracts. You certify that you are eighteen (18) years of age or you have attained the age of majority and agree to provide true, accurate, current, and complete information when prompted for such information. We reserve the right, in our sole discretion, to deny any order of anyone at any time and for any reason, whatsoever.
The Company does not represent that the information on the Gentle Stretching App/Website is appropriate or available for use in locations outside of the United States and Canada. Accessing the App/Website from territories where content may be illegal or inappropriate is prohibited. Those who choose to access the Website from other locations do so at their own initiative, are solely responsible for compliance with applicable local laws and regulations, including intellectual property rights.
We may change the Agreement, in whole or in part, at any time without specific notice to you. The latest Agreement will be posted on the Website. Your continued use of the Website following posted notice, constitutes your acceptance of all of the Terms and Conditions contained within the Agreement in effect at that time. Therefore, you should regularly check this page for updates and/or changes. Unless explicitly stated otherwise, any future offers or products made available to you on the Website that augment or otherwise enhance the current features of the Website shall be subject to the Agreement posted at the time of your purchase. We are not responsible or liable in any manner whatsoever for your inability to use the Website and/or obtain any online products.
You acknowledge and agree that we, in our sole and absolute discretion, may, without notice to you, suspend or terminate your account or your use of, or access to the Gentle Stretching App/Website, and remove and discard any information or content related to the App/Website and your use thereof, for any reason, including where we believe that you have violated any of these Terms and Conditions.
You further agree that we shall not be held liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with our App/Website or with any terms, conditions, rules, policies, guidelines, or practices of Gentle Stretching in operating the App/Website, your sole and exclusive remedy is to discontinue using the App/Website
The Website is subject to United States and Canada export controls and economic sanctions laws. You represent and warrant that:
- You are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services of the same type as the App/Website (“Restricted Countries”), including without limitation, Cuba, Iran, North Korea, Sudan or Syria;
- You are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity (i) that appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; (ii) that appears on the U.S. Department of State’s Terrorist Exclusion List; (iii) that appears on the Bureau of Industry and Security’s Denied Persons, Entity or Unverified List; (iv) that appears on the Consolidated List of Targets published by the U.K. HM Treasury; (v) that appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; (vi) that is subject to sanctions in any other country; or (vii) that is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.
- You will not export, re-export, transfer, or otherwise distribute the Website, directly or indirectly, to any person, entity, or destination prohibited by the export control or economic sanctions laws and regulations of the United States, Canada, or any other applicable jurisdiction;
- You will not use the Website for any purposes prohibited by the export control or economic sanctions laws and regulations of the United States, Canada, or any other applicable jurisdiction;
- You will comply with all applicable export control and economic sanctions laws and regulations of the United States, Canada, or any other applicable jurisdiction;
- You will obtain all necessary licenses, permits, or authorizations required under applicable export control and economic sanctions laws and regulations before exporting, re-exporting, transferring, or otherwise distributing the Website; and
- You will provide all necessary information, documents, or certifications requested by us to verify your compliance with this provision or applicable export control and economic sanctions laws and regulations.
By using the App/Website, you acknowledge and agree that you are solely responsible for compliance with all applicable export control and economic sanctions laws and regulations, and that any violation of such laws and regulations may result in civil and criminal penalties, including fines, imprisonment, and/or the forfeiture of assets.
Governing Law / Jurisdictional Issues
These Terms and Conditions shall be interpreted, construed, and governed by the laws in force in the Province of British Columbia, Canada, without reference to its conflict of laws principles.
Subject to the Arbitration and Actions Section below, each party hereby agrees to submit to the jurisdiction of the courts of the Province of British Columbia and to waive any objections based upon venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms and Conditions.
Arbitration and Actions
Except where prohibited by applicable law, any controversy, claim or dispute arising out of or relating to these Terms and Conditions, your use of the Website or the relationship which results from these Terms and Conditions, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms and Conditions which cannot be amicably resolved, even if only one of the parties declares that there is a difference (collectively, a “Claim”), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Kelowna, British Columbia in English and governed by British Columbia law pursuant to the Arbitration Act, 1991 (British Columbia), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Canada and is independent of either party. Any such Claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim, controversy or dispute of any other party. You agree to waive any right you may have to commence or participate in any class action against us related to any Claim and, where applicable, you also agree to opt out of any class proceedings against us. Notwithstanding the foregoing, we reserve the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
No Class Actions
You may only resolve disputes with us on an individual basis. You cannot bring a claim against us as part of a class arbitration, class action, private attorney general action, or consolidation with other arbitrations. This is a material condition to the use of our Website and purchase of our products.
Waiver of Jury Trial
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY WAIVE YOUR RIGHT TO JURY TRIAL WITH RESPECT TO ALL CLAIMS AND ISSUES ARISING UNDER, IN CONNECTION WITH, TOUCHING UPON OR RELATING TO THESE TERMS OF SERVICE, THE BREACH THEREOF AND/OR THE SCOPE OF THE PROVISIONS OF THIS PARAGRAPH, WHETHER SOUNDING IN CONTRACT OR TORT, AND INCLUDING ANY CLAIM FOR FRAUDULENT INDUCEMENT THEREOF. You acknowledge that, if any of the provisions of this paragraph are currently unenforceable under applicable law, you mutually intend for this paragraph to apply in the event such provisions later become enforceable under such law. This provision shall remain in full force and affect notwithstanding any termination of your use of our Website.
Entire Agreement: The Agreement constitutes the entire and only agreement between you and us, and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect to your use of the Gentle Stretching App/Website.
Severability: Should any part of the Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.
Headings: The headings used herein are for convenience only. The headings do not purport to define, limit, or extend the scope or intent of the language of the sections and the paragraphs to which they pertain.
Assignment: You may not assign the Terms and Conditions without our prior written consent, which we may refuse in our sole discretion. We may assign these Terms and Conditions at any time.
Force Majeure: The Agreement is personal between you and us. There are no third-party beneficiaries of these Terms and Conditions. We will have no liability to you or any third party for our failure to perform our obligations under these Terms and Conditions in the event that such non-performance arises as a result of the occurrence of an event beyond our reasonable control, including without limitation an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other event of force majeure.
Waiver: Our failure to enforce any provision of the Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Relationship: No agency or partnership relationship is created through operation of the Agreement.
About the Gentle Stretching Essentials
GSE Gold VIP Access
The Gentle Stretching Essentials (GSE) Gold VIP access is $1 only for the first 14 days. As a member, you gain full Digital Access to Gentle Stretching Essentials Video and Blog Contents using the Gentle Stretching App - https://Gentle-Stretching.passion.io/.
Your GSE Gold VIP access login details will be sent to the email address you used for your order.
After your trial period, your subscription will automatically renew for a minimal fee of $59.45 USD every month until you decide to cancel.
The GSE Gold VIP access offers a 60-day, no-questions, no-hassles, iron-clad, 100% money-back guarantee. You may discontinue your VIP access easily and quickly if unsatisfied or for any other reason by calling or sending us an SMS at +1 (888) 853-2443 or writing to us at support@GentleStretching.net
GSE Platinum VIP Access
The Gentle Stretching Essentials (GSE) Platinum VIP Access gives you full Digital Access to Gentle Stretching Essentials Video and Blog Contents. In addition, the Platinum package includes six (6) Gentle Yoga Monthly DVDs. For the next six months, we will send you one of these DVDs in the mail.
The Gentle Yoga Monthly DVDs have multiple programs designed to help you in different ways. In many of these programs, we give you separate routines (with access to the digital videos and digital manuals) that show you how to do the program in different physical positions.
You can get full Digital Access to the Gentle Stretching Essentials and the Gentle Yoga Monthly videos and manuals using the Gentle Stretching App - https://Gentle-Stretching.passion.io/. Your GSE Platinum VIP access login details will be sent to the email address you used for your order.
The Platinum monthly VIP access fee is $74.11 USD billed right away on your purchase date. You will receive email notifications about your order and the tracking details of your DVD. You should expect your 1st DVD in the mail in a few days. If you don’t cancel your VIP access, we’ll send out your monthly DVD once every 30 days for the next six months. Your subscription will automatically renew every month until you decide to cancel.
The GSE Plan VIP Access offers a 60-day, no-questions, no-hassles, iron-clad, 100% money-back guarantee. You may discontinue your VIP access easily and quickly if unsatisfied or for any other reason by calling or sending us an SMS at +1 (888) 853-2443 or writing to us at support@GentleStretching.net
Gentle Stretching reserves the right to refuse/cancel a VIP access/order for any reason. If Gentle Stretching refuses a new or renewing VIP access, the member will be offered a refund, if applicable.
You can cancel your VIP access before the end of your trial period by sending us an email at support@GentleStretching.net. You can also reach our support team by calling +1 (888) 853-2443 (toll free in the USA and Canada). We will process your request, no questions asked. Please provide a minimum of 2 business days’ notice prior to your next monthly VIP access payment to avoid future billing.
VIP access cancellations received within the trial will not be billed. Refunds for cancellations received after the trial period can be requested within 60 days of initial payment. After the 60-day refund period, partial months of your VIP access will not be pro-rated and are non-refundable.
All refund requests must be made by the member or credit card holder. Refund requests must also include the name and email address associated with the product purchase and transaction number.
If approved, the refund will be credited back to the original credit card used for payment.
The above policies apply to all Gentle Stretching VIP access unless otherwise noted in the corresponding program materials. Please read all individual program information thoroughly.
Return and Refund Policy
We guarantee one hundred percent (100%) satisfaction or you can get your money back. If you are unsatisfied with our product, you can request for a no-question-asked refund of the full purchase price of your order within sixty (60) days from the order date.
We reserve the right to deny a refund if we believe that the request is fraudulent or otherwise violates our terms and conditions.
To request for a refund, you must follow the following procedures:
Please contact our Gentle Stretching Support Team before you return anything. You can call or send us an SMS at +1 (888) 853-2443 or send us an email at support@GentleStretching.net
For physical products:
Include your Gentle Stretching order number and the full name of the product you purchased (“Return Information”) on the outside of the return package. No refunds will be provided if the Return Information is incomplete.
Our Customer Service Team will provide you with our return address. Please send us an email to support@GentleStretching.net and describe the issue in detail, including the reason for returning the item, your order number, and what product you ordered. Include your name and email address.
You must send the returned product through a shipping method that uses delivery or signature confirmation. You are responsible for the costs of returning any physical product.
The returned product must be delivered to and received by us within fifteen (15) business days from the date you requested the refund.
Generally, the refund will be issued within 7 to 14 business days after our Returns Department receives the request or the returned package for physical products. The refund will be issued only to the same credit card or payment method that was used to order the product.
Only the cost of the product can be refunded. Shipping and handling fees are not refundable.
Address: 2289 – 3151 Lakeshore Road, Kelowna, BC V1W 3S9, Canada
By Phone & SMS: By Phone & SMS: +1 (888) 853-2443 (toll-free in the USA and Canada)
Make sure to visit our website: https://GentleStretching.net/
Terms of Service was updated on 10 May 2023